Returns/Refunds/Cancellation Policies

Our Clients are at the center of everything we do!

If for some reason your order does not meet your satisfaction, please contact us at 818-363-9825  or  ilovecake@asweetdesign.info  or  text 818-912-1433

All orders placed online for in-store pickup or delivery are final and non-refundable once the order is placed and you receive a confirmation of your order.

There is no exchange of baked goods once you have left the bakery with your purchase.

If you are not satisfied with an order, simply return the entire purchase for Store Credit.  If you select not to return the product, there isn’t anything to discuss

Retainer Fees/Deposits/Payments made are non refundable.  In the event of a cancelled party or any unforeseen situation, store credit will be issued ONLY after we have deducted any items already purchased for your order.  If you cancel with less than 7 days notice, you may not qualify for store credit.

We currently do not offer shipping.

 

All orders placed will be subject to the following rules:

A Sweet Design does not issue refunds.  All deposits/retainer fees/payments towards an order is NON REFUNDABLE.  In the event of a cancellation, store credit would be an option ONLY after calculations have been made determining product that was purchased for your specific order and then deducted.  However, based on when you cancel your order, if handmade product had already been started, you may not qualify for store credit either Cupcake orders require 5 day notice of cancelation to be considered for store credit.  You may always ask, but please understand, that we reserve the right to refuse a request

A Sweet Design strongly enforces our NO CHANGES POLICY, once an order has been placed.  (This is critical in keeping with our organization system)  You may not change any aspect of your order 10 days prior to the scheduled pick up/delivery date as dictated on your invoice for cakes. For cupcake orders, the cutoff time frame is 5 days.  If you have any elements to be provided for your order, they must be turned in by the dates discussed. You are responsible for ensuring accuracy on your invoice.  A Designer will be using the invoice as exact instructions while decorating.  Any conversation had about design, that are not specified on the invoice will not be seen by the Designer.  If any the wording is not correct, advise us prior to making a payment.

A Sweet Design works very hard at making amazing cakes, so we like to work with clients who appreciate our rules, if any of our rules may pose concern, please call 818-912-1433 for Joeleen Medina, Owner/Operator for 10 years. We are a team of dedicated artists who want to achieve the best